Prices and Shipping

Prices shown on the website include 20% UK VAT. Shipping costs are added during the checkout process and are based on order weight (it costs us more to send heavier items) and your location.

All discount codes are liable to terms and conditions stated below. 

• Some excluded items will apply including Trackman products, Foresight products and other high value items.
• Sale items will not allow discount codes unless stated in discount code info.

If you want to know the shipping/postage cost before ordering, contact Golf Swing Systems on +44 (0)1483266 679 Email

Ordering and Payment

On receiving your order, we will send you an email confirming receipt of the order, and containing your purchase details. Credit card payments are processed securely by SagePay or PayPal.

When is my Order Sent?

If the goods are in stock, they will be sent within 2 working days. If the goods are not in stock, we will contact you by email with an estimated delivery time. Please ensure you provide a valid email address at the point of order in the event that updates are necessary. If we are then unable to provide all or part of the order within the estimated delivery time given you will be notified by a further email.

Goods will normally be sent via Royal Mail First Class post or by courier for larger items. Please be aware that First Class post does not guarantee next day delivery.

Quality of Goods and Returns

Our objective is to have our customers fully satisfied with the service they receive and with the items that we supply. If the goods are faulty or not what you ordered, we will be happy to rectify this. In the first instance please contact Golf Swing Systems on +44 (0) 1483 266679  Email with details so we can arrange for a replacement or a refund as required.

UK Consumer Protection (Distance Selling) Regulations

In law, you have a separate right of cancellation during a “cooling off” period. If you wish to cancel an order for whatever reason, you have seven clear working days after delivery to let us know. We will refund you on return of goods. You must return the goods to us at your own expense and take care of the goods whilst they are in your care. We recommend that you use a Recorded Delivery service to return goods.

Privacy and Data Protection

Golf Swing Systems will not, under any circumstances, pass on any details to a third party without the customer’s express permission. We only store customer details and we will only use the details that we collect about you in accordance with the requirements of the UK Data Protection Act 1998

We are committed to protecting your privacy. We collect information about you for 2 reasons: firstly, to process your order and, secondly, to provide you with the best possible service. We will not email you in the future unless you have given us your consent.

The type of information we will collect about you includes: Your name, address, phone number, email, and address. Credit/debit cards are processed by PayPal and we do not store card numbers. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by email. If you find any inaccuracies we will delete or correct it promptly.

If you have any questions/comments about privacy, contact Golf Swing Systems on +44 (0)1483 266679  Email

Retention of Title

All goods remain the property of Golf Swing Systems until you have paid for them in full.

Complaints

We hope that you will not need to read this section, but should you have any cause for complaint, your first step is to contact Golf Swing Systems on +44 (0)1483 266 679 Email

… or write to us setting out the problem, and we will do our best to resolve the situation to the satisfaction of all concerned.

Any complaint will be answered same day if possible, but certainly within 5 working days. We also welcome comments on our service – if we don’t know what irritates our customers, we cannot change it.

Returns Policy and Shipping Terms

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange as standard and a request must be submitted to sales@golfswingsystems.co.uk . To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. Sale items Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Legal Stuff

These terms and conditions, your order and payment, and the delivery of the goods you order form the basis of a contract under the laws of England and Wales between you, the customer, and Golf Swing Systems. These terms and conditions in no way affect your statutory rights.

Golf Swing Systems Ltd — Standard Terms & Conditions for Simulator Sales & Installation

1. General

These terms and conditions apply to all sales, quotations, and installations provided by Golf Swing Systems Ltd (“GSS”), registered in England and Wales, Company Number 7466356. By accepting a quotation or placing an order, the customer agrees to these terms in full.

1. Warranty
2. GSS warrants that all installation and integration services will be performed in a professional and workmanlike manner and that supplied materials will be free from defects. 2. This warranty remains in effect for a period of two (2) years from the date of completed installation. 3. The warranty covers supplied hardware and installation workmanship but does not cover: – Normal wear and tear of impact screens, turf, or padding. – Travel, labour, or shipping costs relating to replacement of goods under warranty. – Damage or faults caused by third-party interference, modification, or incorrect use. 4. The warranty does not extend to the TrackMan or other third-party manufacturer’s own hardware, which remains subject to their standard warranty terms.

III. Technical Support and Maintenance

1. GSS provides complimentary technical support for one (1) year from the date of installation. 2. After the first year, support and service visits will be available under a paid maintenance agreement, renewable annually. 3. The maintenance agreement may include: routine inspection, system updates, equipment cleaning, and priority service response.
2. Payment Terms
3. Payment is due as follows: – 70% deposit upon order confirmation. – 30% balance payable on completion of installation. 2. All payments must be made in GBP to the bank account specified on the quotation or invoice. 3. Late payments may incur interest at 1% per month on any outstanding balance. 4. The customer may not withhold payment due to minor outstanding works or adjustments.
4. Customer Responsibilities

When ordering a simulator from Golf Swing Systems Ltd, the Customer is responsible for ensuring that all agreed site conditions and preparations are met prior to installation.

During the planning stage:

1. The Customer must pay the initial deposit before production of any bespoke components or shipment of goods begins.
2. The Customer must provide full and accurate room dimensions and photographs of the installation area.
3. The Customer must inform GSS of any features that could affect installation, such as windows, radiators, beams, ventilation, lighting, or ceiling height restrictions.
4. Any underfloor heating, unusual wall construction, or ceiling obstructions must be disclosed in advance.
5. The Customer is responsible for ensuring all required building works, joinery, and electrical preparation are completed in line with GSS specifications.
6. The final design, including measurements and layout, must be confirmed by the Customer at least six weeks before the planned installation date.
7. If site information changes after design approval, any resulting additional materials or labour will be chargeable.

Prior to installation:

1. The Customer must ensure that clear access to the property and simulator room is available for delivery and installation.
2. Parking arrangements, entry procedures, and any delivery restrictions (e.g. stairs, narrow hallways, low ceilings) must be communicated in advance.
3. The room must be empty, clean, and free from dust and debris before installation starts.
4. Power sockets and internet connections must be live, tested, and positioned according to GSS’s guidance.
5. No other contractors may work in the same space during installation.
6. The Customer must provide two step ladders suitable for reaching ceiling height; if ceiling height exceeds 3.5 m, scaffolding or a lift must be supplied.
7. Adequate lighting must be available for the installers to work safely.

During installation:

1. The Customer (or an authorised representative) must be available to provide access and respond to any on-site queries.
2. The Customer is responsible for protecting surrounding areas, flooring, and furnishings.
3. GSS installers will only fit components supplied by Golf Swing Systems Ltd and will not install third-party items.
4. Normal levels of noise and dust are to be expected during installation.

Goods handling:

1. The Customer must accept and safely store all delivered goods until installation. Large crates and turf rolls may weigh up to 250 kg and require appropriate handling.
2. Packaging should be inspected on arrival; any visible transport damage must be noted on the delivery note and reported immediately to GSS.
3. Goods must be stored in a dry, level, and secure area near the intended installation space.
4. The Customer is responsible for disposing of packaging and waste materials after installation.

Failure to meet the above conditions may result in additional charges, delays, or the need to reschedule installation. Golf Swing Systems Ltd cannot be held responsible for costs or losses arising from incomplete site readiness or inaccurate information provided by the Customer.

1. Delivery and Installation
2. Delivery and Risk The risk of accidental loss or damage to goods passes to the Customer at the time the goods are delivered to the Customer’s address or designated delivery location. The Customer is responsible for accepting and inspecting deliveries and for storing all items in a dry, protected indoor environment until installation takes place.
3. Storage and Handling The Customer must ensure the goods are stored flat and protected from moisture, dust, or temperature extremes. Larger items such as turf rolls and crates may weigh up to 250 kg and should be stored safely near the intended installation area.
4. Site Preparation The Customer is responsible for ensuring that the installation area is ready prior to the agreed start date. This includes:

• Clear and unobstructed access to the site.
• Completed structural, building, and electrical works in accordance with GSS guidance.
• A clean, dust-free, and empty space with working power and internet connectivity.
• No other trades or contractors present during installation.

4. Access and Facilities The Customer must provide access to the premises during normal working hours and supply information regarding parking, entry, and site safety procedures. Adequate work lighting must be provided. For ceilings higher than 3.5 metres, scaffolding or a lift must be provided by the Customer.
5. Installation GSS installers will only install products supplied by Golf Swing Systems Ltd. Installation may involve the use of power tools and will generate a normal level of construction noise. The Customer must protect floors, walls, and nearby furnishings as required.
6. Inspection and Acceptance Upon completion of installation, a joint inspection will be conducted by a representative of GSS and the Customer. If no material defects are noted, the installation will be considered complete and accepted.
7. Title to Goods Legal title to all goods remains with Golf Swing Systems Ltd until payment has been received in full.

VII. Cancellation Policy

1. A £1,000 cancellation fee will apply if the customer cancels the order more than 14 days after placing the order, or within 14 days of the scheduled installation date, whichever occurs first. 2. This is to cover administrative time, project planning, and the purchase of bespoke components. 3. If cancellation occurs before 14 days from placing the order, any non-recoverable costs for bespoke materials may still be charged at GSS’s discretion.

VIII. Liability

1. GSS shall not be liable for any indirect or consequential losses, including but not limited to loss of revenue, downtime, or loss of enjoyment of the simulator. 2. GSS’s total aggregate liability shall not exceed the total amount paid by the customer for the goods and services provided. 3. The customer agrees to indemnify GSS and its employees from any injury, damage, or costs resulting from misuse or unauthorised alteration of the installed system.
2. Rescheduling

If an installation needs to be rescheduled, GSS will make every effort to accommodate the change without penalty. However, rescheduling is subject to installer availability and may extend lead times.

1. Governing Law

These terms and all agreements with Golf Swing Systems Ltd are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

Golf Swing Systems Ltd Astra House, Astra Works, Cranleigh, Surrey, GU6 8RZ T: 01483 266679 E: sales@golfswingsystems.co.uk Company No. 7466356 VAT No. GB108 8864 82